Transactions & Payment Policy
At Marlow Label, we aim to provide a secure, simple and transparent checkout experience.
This Transactions & Payment Policy explains the payment methods, currencies, payment processing and transaction procedures that may apply when purchasing from our online store.
1. Accepted Payment Methods
Available payment methods are displayed during checkout and may include:
- Visa
- Mastercard
- American Express
- PayPal
- Other payment methods supported by our checkout provider
The payment methods available to you may vary depending on:
- Your country or region
- Your bank or card issuer
- Your device
- The currency selected
- The payment services currently enabled by Marlow Label
The payment options displayed during checkout are the payment methods currently available for your order.
2. Payment Process
When placing an order with Marlow Label:
- Add the desired product or products to your cart.
- Proceed to our secure checkout.
- Enter your billing and delivery information.
- Select one of the available payment methods.
- Enter or confirm the required payment information.
- Review your order details and total amount.
- Confirm your purchase.
Once your payment has been successfully authorised and your order has been received, an order confirmation will normally be sent to the email address provided during checkout.
Please check your order confirmation carefully and contact us as soon as possible if any information is incorrect.
3. Secure Payment Processing
Payments made through Marlow Label are processed using the secure checkout infrastructure provided by Shopify and applicable authorised payment providers.
Our online checkout uses industry-standard security measures designed to protect payment information during transmission.
Marlow Label does not directly store complete credit or debit card details on its own website servers.
Card payment processing is handled through payment infrastructure designed to comply with applicable PCI DSS (Payment Card Industry Data Security Standard) requirements.
4. Payment Authorisation
When an order is submitted, your payment provider may perform an authorisation check.
This may include verification of:
- Available funds
- Card information
- Billing information
- Fraud-prevention information
- Additional authentication where required
A payment being submitted does not necessarily mean it has been successfully authorised.
Your order can only proceed normally once the applicable payment provider has accepted or authorised the payment.
5. Failed or Declined Payments
A payment may occasionally be declined or fail to process.
Possible reasons can include:
- Incorrect payment information
- Insufficient funds
- Bank security restrictions
- Expired payment details
- Online or international transaction restrictions
- Payment-provider security checks
- Technical interruptions
If your payment is unsuccessful, we recommend:
- Checking that your payment information is correct
- Trying the payment again
- Using another available payment method
- Contacting your bank, card issuer or payment provider
If you continue experiencing difficulties, please contact us at:
Our customer care team will be happy to assist where possible.
6. Currency
Marlow Label primarily serves customers in Australia and New Zealand.
Depending on your location and the market configuration of our store, prices may be displayed in:
Australian Dollars (AUD) for Australia
New Zealand Dollars (NZD) for New Zealand
The final currency and total amount that will be charged are displayed during checkout before you complete your purchase.
If your payment card or account uses a different currency, your bank or payment provider may perform a currency conversion.
Any exchange rate, foreign transaction fee or other conversion-related charge imposed independently by your bank or payment provider is outside Marlow Label's control.
7. Prices & Taxes
The price applicable to your purchase is the price displayed during checkout at the time the order is placed, subject to the correction of genuine and obvious technical or pricing errors where permitted by law.
Any applicable taxes or charges collected directly through checkout will be displayed as part of your order before payment is confirmed.
We do not intentionally add undisclosed product or standard shipping charges after an order has been completed.
8. Free Standard Shipping
Marlow Label currently offers free standard shipping to Australia and New Zealand.
No standard delivery charge will be added to eligible orders.
Where optional premium, expedited, priority or insured shipping services are offered, any additional charge will be displayed before you complete your purchase.
For further information, please refer to our Shipping Policy.
9. Payment Security Checks
To protect customers and our business, transactions may be subject to automated or manual fraud-prevention checks.
In certain circumstances, we may need to verify information associated with an order before fulfilment.
We may place an order on hold or cancel it where there is a legitimate concern involving:
- Suspected fraud
- Unauthorised payment
- Payment discrepancies
- False customer information
- Unusual purchasing activity
- Security concerns
If an order is cancelled by us and payment has already been successfully collected for goods that will not be supplied, the applicable amount will be refunded.
10. Duplicate Transactions
If you believe you have accidentally been charged more than once for the same order, please contact us at:
Please include:
- Your full name
- Order number
- Date of transaction
- Amount charged
- Any relevant payment information, excluding full card details
We will review the order information and assist in determining whether multiple completed transactions have occurred.
Do not send us your complete payment card number, security code or online banking password.
11. Pending Transactions
After attempting a payment, your bank or payment provider may temporarily display a transaction as:
- Pending
- Authorised
- Processing
A pending authorisation is not always the same as a completed charge.
If an order was not successfully completed, the payment provider may automatically release the pending authorisation.
The time required for this can vary depending on your bank or payment provider.
If you have questions regarding a pending card authorisation, we recommend contacting your bank directly.
12. Refund Transactions
Where a refund has been approved in accordance with our Returns, Refunds & Cancellations Policy, refunds are generally issued to the original payment method.
Once Marlow Label has processed the refund, it may take approximately 5–10 business days for the funds to appear in your account.
The exact processing timeframe depends on:
- Your bank
- Card issuer
- Payment provider
- Payment method
Processing times after we have submitted a refund are outside Marlow Label's direct control.
13. Promotional Discounts
Marlow Label may offer promotional discounts including:
- Storewide discounts
- Discount codes
- Stack & Save offers
- Multi-buy promotions
- Bundle offers
- Limited-time promotions
Any discount applied to an order will be shown during checkout before payment is confirmed.
Unless stated otherwise, promotional discounts may not be combined.
If part of a discounted order is later returned for change-of-mind reasons, the applicable discount may be recalculated as described in our Returns, Refunds & Cancellations Policy.
14. Payment Disputes & Chargebacks
If you notice a transaction that you do not recognise or believe there is a problem with an order, we encourage you to contact us first so that we can investigate the matter.
Email: info@marlowlabel.com
Please provide your order number and a description of the issue.
Nothing in this section prevents you from exercising any rights available through your bank, payment provider or applicable consumer law.
15. Order Confirmation
After successfully submitting an order, you should normally receive an order confirmation by email.
An order confirmation may contain information including:
- Order number
- Products purchased
- Delivery address
- Order value
- Discounts
- Shipping method
If you do not receive an order confirmation, please first check your spam or junk email folder.
If you still cannot locate it, contact:
16. Changes to Payment Methods
Marlow Label may add, remove or change available payment methods from time to time.
The payment methods actually available for a particular purchase will always be those displayed during checkout.
Removing or changing a payment option does not affect a payment or refund that has already been validly processed through that method.
17. Consumer Rights
Nothing in this Transactions & Payment Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.
Customers in Australia may have rights under the Australian Consumer Law.
Customers in New Zealand may have rights under the Consumer Guarantees Act 1993 and other applicable consumer legislation.
Where applicable law provides greater protection than this policy, the applicable statutory protection will take precedence.
18. Contact Us
For questions regarding:
- Payments
- Transactions
- Orders
- Refunds
- Billing
- Payment difficulties
please contact our customer care team.
Customer Care: 24/7 via email
Email: info@marlowlabel.com
Telephone: +86 151 0545 5455
Company Information
Shop Name: Marlow Label
Operating Company: Seta Services
KVK / Chamber of Commerce Number: 92397379
Email: info@marlowlabel.com
Telephone: +86 151 0545 5455
International Fulfilment Centre
Attn: Liu Changxing
YTO Express
3rd Floor — West Side of Elevator 2
No. 409 Suxi Road
Yiwu City
Zhejiang Province 310000
China
Questions?
For questions relating to delivery, returns, payments or an existing order, please contact:
You can also review our:
- Frequently Asked Questions
- Contact Page
- Shipping Policy
- Returns, Refunds & Cancellations Policy
- Privacy Policy
- Terms & Conditions