Marlow Label currently delivers throughout Australia and New Zealand.
We offer free standard shipping on all orders, with no minimum order value required unless otherwise stated during a specific promotion.
Orders are prepared through our international fulfilment network and delivered using established postal and courier partners.
At this time, we do not accept orders for delivery outside Australia and New Zealand.
Orders normally require 1–3 business days for processing before shipment.
Once dispatched, estimated delivery times are:
Australia: 8–12 business days
New Zealand: 8–12 business days
This means most orders arrive within approximately 9–15 business days from the date of purchase.
During busy periods, promotional events, public holidays or unexpected courier delays, delivery may occasionally take a little longer.
Once your order has been dispatched, you will receive tracking information by email.
Once your order leaves our fulfilment facility, we will send a shipping confirmation email containing your tracking details.
Please note that tracking information does not always update immediately. It can take approximately 3–8 business days for the first detailed tracking events to appear while the parcel enters the international delivery network.
It is also normal for tracking to remain unchanged for several days while a parcel is moving between countries or logistics facilities.
If your tracking has not updated for an extended period or your estimated delivery timeframe has passed, contact us at:
Our customer care team will be happy to investigate your shipment.
Eligible items can be returned within 30 days of delivery.
For a standard change-of-mind return, the item must:
- Be unworn and unused
- Be returned in its original condition
- Include all original labels, tags and packaging
- Show no signs of outdoor wear, staining, damage or alteration
- Be approved by our customer care team before being returned
Clothing may be tried on normally, and footwear may be tried on indoors on a clean surface.
Customers are responsible for return shipping costs for ordinary change-of-mind returns.
A $25 AUD processing and restocking fee per returned item may apply to approved change-of-mind returns.
This does not affect your statutory rights if an item is faulty, damaged, incorrect or otherwise fails to meet applicable consumer guarantees.
Before returning anything, please contact info@marlowlabel.com for approval and the correct return instructions.
Please contact us as soon as possible at:
Include:
- Your order number
- Your full name
- A short description of the issue
- Clear photographs or video of the product
- Photographs of the packaging where relevant
Our team will review the situation and provide an appropriate solution.
Depending on the circumstances, this may include a:
- Replacement
- Refund
- Repair
- Partial refund
- Alternative agreed solution
You will not be charged a restocking fee when exercising a valid consumer right for a faulty, damaged or incorrectly supplied item.
Your rights under Australian and New Zealand consumer law remain unaffected by our voluntary return policy.
Sizing may vary slightly between different styles, so we strongly recommend checking the size guide displayed on the individual product page before ordering.
Where available, the product page may include:
- AU/NZ sizing
- International size conversions
- Garment measurements
- Fit information
- Specific sizing recommendations
For clothing, we recommend comparing the measurements provided with an item you already own that fits you comfortably.
If you are between two sizes, please review the product-specific fit recommendation before ordering.
If you are unsure, contact our customer care team at info@marlowlabel.com and we will be happy to assist where possible.
If you need to change or cancel your order, contact us as quickly as possible after purchasing.
Orders may generally be cancelled within 30 minutes of being placed, provided processing has not already progressed too far.
Please email:
and include your order number.
After the initial cancellation window, we cannot guarantee that changes or cancellations will still be possible because orders may already have entered processing or fulfilment.
If your order has already been dispatched, it can no longer be cancelled. You may still request a return after delivery in accordance with our Returns, Refunds & Cancellations Policy.
Marlow Label works with an international fulfilment network to prepare and dispatch orders to Australia and New Zealand.
Depending on product availability, an order containing multiple items may occasionally be shipped in separate parcels.
This can happen when:
- Products are prepared at different fulfilment locations
- Different items become ready for dispatch at different times
- Separate shipping provides a faster overall delivery
- Parcel size requires items to be divided
If your order is shipped separately, the parcels may arrive on different days.
You will not be charged additional standard shipping fees because your order has been divided into multiple packages.
Because we use international fulfilment partners, tracking may show your parcel moving through facilities outside Australia or New Zealand before entering the local delivery network.
This is a normal part of our fulfilment process.
For any questions about your order, shipping, sizing or returns, our customer care team is available 24/7 by email at: