Shipping Policy
At Marlow Label, we believe delivery information should be clear, transparent and easy to understand.
Below you will find important information regarding our delivery areas, processing times, shipping estimates, tracking and fulfilment procedures.
1. Delivery Areas
Marlow Label currently ships to:
- Australia
- New Zealand
At this time, orders with delivery addresses outside Australia and New Zealand cannot be processed.
2. Delivery Address
Your order will be shipped to the delivery address entered during checkout.
Please carefully check that your:
- Full name is correct
- Street address is complete
- Apartment or unit number is included where applicable
- Suburb, city and postcode are correct
- Telephone number and email address are accurate
Customers are responsible for providing complete and accurate delivery information.
If you notice an error after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to update the address before fulfilment or dispatch, but changes cannot be guaranteed once processing has begun.
If an address error is caused by Marlow Label or one of our delivery partners, we will work with you to provide an appropriate resolution.
3. Order Processing
Orders are generally processed within:
1–3 business days
Business days are Monday to Friday, excluding applicable public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next available business day.
Processing includes:
- Order confirmation
- Payment verification
- Product preparation
- Quality and fulfilment checks
- Packaging
- Carrier handover preparation
During major promotions, seasonal periods or unusually high order volumes, processing may occasionally take longer.
4. Estimated Shipping Times
Once your order has been processed and handed to our logistics network, estimated delivery times are:
Australia: 8–12 business days
New Zealand: 8–12 business days
These timeframes are estimates and are calculated from the date the order has completed processing and entered transit.
Delivery times may occasionally be affected by circumstances including:
- Seasonal demand
- Courier capacity
- Customs processing
- Public holidays
- Severe weather
- Transport disruptions
- Remote delivery locations
- High order volumes
- Carrier delays
We continuously work with our logistics partners to keep deliveries moving as efficiently as possible.
5. Estimated Total Delivery Time
Our usual delivery process consists of:
Processing: 1–3 business days
Shipping: 8–12 business days
This results in an estimated total delivery timeframe of:
9–15 business days from the date of purchase
Please remember that this is an estimated timeframe rather than a guaranteed delivery date unless a specific guaranteed date has been expressly provided.
If your order becomes significantly delayed beyond the expected timeframe, please contact us at info@marlowlabel.com so we can investigate the shipment.
Nothing in this policy limits any rights you may have under applicable Australian or New Zealand consumer law in relation to delayed or undelivered goods.
6. Free Shipping
Marlow Label offers:
Free standard shipping on all orders to Australia and New Zealand.
There is no minimum purchase requirement for our standard free shipping unless a different condition is clearly stated during a specific promotion.
No standard shipping or handling charge will be added to eligible orders at checkout.
Any optional premium, expedited, priority or insured shipping service offered at checkout may carry an additional charge.
7. International Fulfilment
Marlow Label works with international fulfilment and logistics partners to prepare and dispatch customer orders.
Orders may be processed and shipped from our international fulfilment facility in China.
International Fulfilment Centre
Attn: Liu Changxing
YTO Express
3rd Floor — West Side of Elevator 2
No. 409 Suxi Road
Yiwu City
Zhejiang Province 310000
China
Because orders are fulfilled internationally, parcels may pass through multiple logistics facilities or carrier networks before reaching Australia or New Zealand.
This is normal and does not necessarily indicate a delay.
8. Customs & Import Processing
International shipments may be subject to customs processing when entering the destination country.
Customs procedures are handled by the relevant authorities and shipping partners and can occasionally affect delivery times.
Where any import duties, taxes or other charges apply, their treatment will be determined by the checkout terms and applicable laws.
Marlow Label will not add unexpected shipping charges after an order has been placed unless the customer has expressly requested an additional shipping service.
9. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
This will be sent to the email address provided during checkout.
Tracking information may not become active immediately.
Depending on the fulfilment and shipping carrier, it may take approximately 3–8 business days after initial dispatch for tracking events to appear or begin updating.
During international transit, it is also normal for tracking to remain unchanged for several days while a parcel moves between logistics facilities or countries.
A temporary pause in tracking updates does not necessarily mean the parcel has stopped moving.
10. Multiple Parcels
In some cases, an order containing multiple products may be shipped in more than one parcel.
This may occur because:
- Products are prepared at different fulfilment locations
- Items become ready for dispatch at different times
- Parcel size or weight requires separate shipment
- Separate shipping improves overall delivery efficiency
If your order is divided into multiple shipments, the parcels may arrive on different days.
Where available, separate tracking information will be provided for each parcel.
You will not be charged additional standard shipping costs because an order has been divided into multiple parcels.
11. Incorrect or Incomplete Address
If the customer provides an incorrect or incomplete delivery address, delivery may be delayed or unsuccessful.
If possible, contact us immediately after noticing an error:
If the order has not yet entered fulfilment, we will attempt to update the information.
Once a parcel has been processed or dispatched, address changes may no longer be possible.
If a parcel is returned because of an incorrect or incomplete address supplied by the customer, we may offer:
- Reshipment
- Store credit
- Refund after the parcel has been returned and inspected
Additional shipping or processing costs may apply where permitted under our Returns, Refunds & Cancellations Policy and applicable law.
12. Failed Delivery or Uncollected Parcels
If delivery cannot be completed, the carrier may:
- Attempt delivery again
- Leave collection instructions
- Send the parcel to a local collection point
- Contact the recipient
- Return the parcel to the logistics network
Customers should monitor their tracking information and collect parcels within any timeframe specified by the carrier.
If a parcel is returned because it was refused or not collected, please contact:
Once we confirm the status of the parcel, we will work with you to determine an appropriate solution, which may include reshipment, store credit or refund depending on the circumstances.
13. Packages Marked Delivered but Not Received
If your tracking information shows delivered but you cannot locate the parcel, please first:
- Check around the delivery location
- Check your mailbox or designated safe place
- Ask other household members
- Check with neighbours, reception or building management where relevant
- Review any delivery photograph or carrier notification
- Contact the local delivery carrier
If you are still unable to locate the package, contact us at:
Please include:
- Your order number
- Full name
- Delivery address
- Tracking number
- Any relevant information from the carrier
We will assist you in reviewing the delivery information and, where appropriate, opening an investigation with our logistics partner.
A carrier scan showing that a parcel was delivered does not remove any consumer rights that may apply if the goods were not actually supplied to you.
14. Lost Packages
If tracking indicates that a shipment may have been lost in transit, please contact our customer care team.
We may open an investigation with the relevant carrier or logistics provider.
Depending on the outcome of the investigation and applicable consumer law, an appropriate resolution may include:
- Replacement
- Reshipment
- Refund
- Another agreed solution
Please allow reasonable time for the shipping provider to investigate the location and status of the parcel.
15. Damaged During Delivery
If your parcel arrives visibly damaged or the product has been damaged during transportation, please contact us as soon as reasonably possible.
Email:
Please provide:
- Your order number
- Photographs of the shipping packaging
- Photographs or video of the damaged product
- A short description of the issue
We will review the matter and provide an appropriate resolution in accordance with our Returns, Refunds & Cancellations Policy and applicable consumer law.
16. Delivery Delays
Although most orders arrive within our estimated delivery timeframe, circumstances outside normal operations can occasionally cause delays.
If your parcel has not arrived within the expected timeframe, contact:
Our team will review the tracking information and, where appropriate, contact our logistics partner.
Customers in Australia and New Zealand may have statutory rights relating to goods that are not supplied within an agreed or reasonable timeframe. Our shipping estimates and internal procedures do not exclude those rights.
17. Secure Checkout
Marlow Label uses secure checkout services provided through our e-commerce and authorised payment providers.
Available payment methods are displayed during checkout and may include options such as:
- Visa
- Mastercard
- American Express
- PayPal
- Other payment methods made available through our checkout provider
The payment methods available to an individual customer may vary depending on location, device and the payment services currently enabled on our store.
18. Order Confirmation
After successfully placing an order, you should receive an order confirmation at the email address entered during checkout.
Please review the confirmation carefully.
If you:
- Do not receive confirmation
- Notice an incorrect item
- Notice an incorrect delivery address
- Notice another problem with your order
contact us as quickly as possible at:
19. Australian & New Zealand Consumer Rights
This Shipping Policy is intended to explain Marlow Label's normal fulfilment and delivery procedures.
It does not exclude or restrict statutory consumer rights that cannot legally be excluded.
Customers in Australia may have rights under the Australian Consumer Law, including consumer guarantees applying to products purchased from businesses.
Customers in New Zealand may have rights under the Consumer Guarantees Act 1993, including rights relating to goods and delivery services where applicable.
Where applicable consumer law provides a customer with a greater right than this Shipping Policy, the applicable legal right will take precedence.
20. Changes to This Shipping Policy
Marlow Label may update this Shipping Policy from time to time to reflect changes to:
- Shipping partners
- Delivery services
- Fulfilment arrangements
- Delivery estimates
- Our business operations
- Applicable requirements
The latest version published on our website will apply to new orders, subject to any rights that cannot legally be excluded.
Last updated: 13 August 2026
21. Contact Us
If you have questions about your order, tracking or delivery, our customer care team is available 24/7 by email.
Email: info@marlowlabel.com
Telephone: +86 151 0545 5455
Please include your order number when contacting us regarding an existing order.
Company Information
Shop Name: Marlow Label
Operating Company: Seta Services
KVK / Chamber of Commerce Number: 92397379
Customer Care: 24/7 via email
Email: info@marlowlabel.com
Telephone: +86 151 0545 5455
International Fulfilment Centre
Attn: Liu Changxing
YTO Express
3rd Floor — West Side of Elevator 2
No. 409 Suxi Road
Yiwu City
Zhejiang Province 310000
China