Privacy Policy
We appreciate your interest in Marlow Label. Protecting your personal information and being transparent about how it is handled is important to us.
This Privacy Policy explains how Marlow Label (“we”, “us”, or “our”) collects, uses, stores and discloses personal information when you visit our website, place an order or otherwise interact with us.
For customers in Australia and New Zealand, we aim to handle personal information consistently with applicable privacy requirements, including:
- The Australian Privacy Act 1988 and the Australian Privacy Principles (APPs)
- The New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs)
This Privacy Policy applies to visitors and customers who access or purchase from Marlow Label, including customers located in Australia and New Zealand.
1. Who We Are
Shop / Trading Name: Marlow Label
Operating Company: Seta Services
Company Registration Number: 92397379
Business & Fulfilment Address:
Attn: Liu Changxing
YTO Express, 3rd Floor — West Side of Elevator 2
No. 409 Suxi Road
Yiwu City, Zhejiang Province 310000
China
Email: info@marlowlabel.com
Telephone: +86 151 0545 5455
Customer Care
Our customer care team can be contacted 24/7 by email for assistance with orders, shipping, returns, products or general enquiries.
We aim to respond to customer enquiries as quickly as possible.
For privacy-related enquiries, please contact:
2. Information We Collect When You Visit Our Website
When you access our website, certain technical information may be collected automatically through your browser, device, Shopify and related technologies.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Date and time of access
- Referring website or URL
- General location information
- Website interactions
- Session and cookie information
We use this information to operate and secure our website, understand website performance, prevent fraud, troubleshoot technical issues and improve the shopping experience.
3. Website Hosting & Shopify
Our online store is powered by Shopify.
Shopify provides the e-commerce infrastructure that allows us to display products, process orders, operate checkout and provide other website functionality.
Information collected through our store may therefore be processed by Shopify and its service providers in accordance with Shopify's own privacy practices.
Shopify International Ltd. is based in Dublin, Ireland.
4. Cookies & Similar Technologies
Our website uses cookies and similar technologies to operate essential website functions and improve your browsing and shopping experience.
Cookies may be used for purposes including:
- Keeping products in your shopping cart
- Remembering website preferences
- Enabling checkout functionality
- Website security and fraud prevention
- Measuring website performance
- Understanding how visitors use our store
- Marketing and advertising where permitted and enabled
Some cookies are necessary for the website to function correctly.
Where required, non-essential cookies or tracking technologies will be used subject to applicable consent requirements.
You can also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
5. Contacting Marlow Label
When you contact us by email, through a contact form or through another customer service channel, we may collect information including:
- Your name
- Email address
- Telephone number where provided
- Order number
- Message content
- Any information you voluntarily provide to us
We use this information to respond to your enquiry, provide customer service, resolve problems and assist with your order.
Correspondence may be retained where reasonably necessary for customer service, dispute resolution, fraud prevention, record keeping or legal compliance.
6. Customer Accounts & Orders
When you create an account, place an order or attempt to complete a purchase, we may collect information including:
- Full name
- Email address
- Billing address
- Delivery address
- Telephone number
- Products ordered
- Order value
- Transaction information
- Shipping information
- Account information where applicable
We collect and use this information where necessary to:
- Process your order
- Arrange payment
- Fulfil and ship your purchase
- Provide order updates
- Handle returns and refunds
- Respond to customer service enquiries
- Prevent fraud and misuse
- Maintain appropriate business and transaction records
We retain order and transaction information for as long as reasonably required for business, tax, accounting, fraud prevention, dispute resolution and legal purposes.
7. Payment Processing
Payments are processed through secure third-party payment providers available at checkout.
Depending on the payment method selected, information may be provided to Shopify or another payment provider in order to process your transaction.
This information may include:
- Your name
- Billing address
- Payment information
- Order value
- Transaction details
Marlow Label does not directly store full payment card details on its own website servers.
Payment information is handled by the applicable payment processor in accordance with its security standards, terms and privacy practices.
Available payment methods may vary depending on your location and the payment options currently enabled on our website.
8. Shipping, Warehousing & Order Fulfilment
To prepare and deliver your order, we may provide necessary customer information to our fulfilment, warehouse, postal, courier and logistics partners.
This may include:
- Customer name
- Delivery address
- Telephone number where required for delivery
- Email address where required for tracking or delivery notifications
- Order information
- Products purchased
Only information reasonably required to prepare, dispatch and deliver an order is shared for fulfilment purposes.
Fulfilment Address
Attn: Liu Changxing
YTO Express, 3rd Floor — West Side of Elevator 2
No. 409 Suxi Road
Yiwu City, Zhejiang Province 310000
China
Orders may be processed or fulfilled through facilities and logistics providers located outside Australia and New Zealand.
9. Analytics & Website Performance
We may use Shopify's analytics and other enabled website measurement tools to understand how visitors interact with Marlow Label.
Information may include:
- Page visits
- Traffic sources
- Device and browser information
- Website interactions
- Shopping activity
- General geographic information
- Conversion and store-performance information
We use this information to understand website performance, improve navigation, optimise our store and provide a better customer experience.
Where analytics or advertising technologies require consent, we will use them in accordance with applicable consent requirements.
10. Marketing Communications
Where permitted, we may use your contact information to send marketing communications relating to Marlow Label, including information about:
- New products
- Promotions
- Sales
- Special offers
- Store updates
Where consent is required, marketing communications will only be sent after obtaining the appropriate consent.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting:
Transactional communications relating to orders, payments, shipping, returns or customer service are separate from marketing communications.
11. International Data Transfers
Marlow Label operates internationally and uses service providers located in different countries.
Your personal information may therefore be processed, accessed or stored outside Australia or New Zealand, including in countries such as:
- China, for order fulfilment and logistics
- Ireland and other locations used by Shopify and its service providers
- Other countries in which our payment, technology, customer service or logistics providers operate
Where personal information is disclosed overseas, we take reasonable steps appropriate to the circumstances to ensure that information is handled securely and in accordance with applicable privacy requirements.
For Australian customers, cross-border disclosures may be subject to the requirements of Australian Privacy Principle 8 (APP 8).
For New Zealand customers, overseas disclosures may be subject to Information Privacy Principle 12 (IPP 12).
12. How We Share Personal Information
We may disclose personal information where reasonably necessary to operate Marlow Label.
Recipients may include:
- Shopify
- Payment processors
- Fulfilment providers
- Warehouses
- Postal and courier companies
- Fraud-prevention providers
- IT and website service providers
- Analytics providers
- Customer service providers
- Professional advisers where necessary
- Government authorities or law-enforcement bodies where legally required
We do not disclose personal information to unrelated third parties simply for their own independent purposes unless you have authorised us to do so or disclosure is otherwise permitted or required by law.
13. Data Security
We take reasonable administrative, organisational and technical measures designed to protect personal information against:
- Unauthorised access
- Misuse
- Interference
- Loss
- Unauthorised modification
- Unauthorised disclosure
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business and legal purposes.
Retention periods may depend on matters including:
- Order fulfilment
- Customer support
- Accounting and taxation
- Fraud prevention
- Chargebacks
- Returns and refunds
- Legal obligations
- Dispute resolution
When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of where appropriate.
15. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information held about you
- Request correction of inaccurate information
- Ask questions about how your information is being handled
- Withdraw consent where processing relies on consent
- Unsubscribe from marketing communications
- Request deletion where applicable and legally permissible
- Raise a privacy complaint
To make a privacy request, contact:
We may need to verify your identity before providing access to or changing personal information.
16. Privacy Complaints
If you believe your personal information has not been handled appropriately, please contact us first so that we can investigate your concern.
Email: info@marlowlabel.com
Customers may also have the right to contact the relevant privacy regulator.
Australia
Office of the Australian Information Commissioner (OAIC)
New Zealand
Office of the Privacy Commissioner
17. Children's Privacy
Marlow Label is not intended to knowingly collect personal information from children who are unable to legally provide the required consent.
If you believe a child has provided personal information to us improperly, please contact:
We will review the matter and take appropriate action where required.
18. Third-Party Links
Our website may contain links to external websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our business
- Our services
- Shopify functionality
- Service providers
- Legal or regulatory requirements
- Our privacy practices
The latest version published on our website will apply.
Last updated: 13 August 2026
20. Related Marlow Label Policies
You can also review our:
- Terms of Service
- Shipping Policy
- Returns & Refund Policy
- Privacy Policy
- Contact Page
Company Information
Shop / Trading Name: Marlow Label
Operating Company: Seta Services
Company Registration Number: 92397379
Customer Care: 24/7 via email
Email: info@marlowlabel.com
Telephone: +86 151 0545 5455
Business & Fulfilment Address
Attn: Liu Changxing
YTO Express, 3rd Floor — West Side of Elevator 2
No. 409 Suxi Road
Yiwu City, Zhejiang Province 310000
China